Returns

We offer a straightforward 30-day returns policy for all eligible items. To help us keep our prices competitive and maintain our premium service, we offer a split-return policy.

• Exchanges & Store Credit: 100% FREE. Use our portal to lock in your replacement gear instantly at no extra cost.
• Refunds: Returns for a refund back to the original payment method are subject to a £4 shipping and handling fee, which will be deducted from your total refund.

(Excludes filled punchbags; subject to our Fair Use terms).

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Eligibility Requirements

To qualify for a refund or exchange:

• Returns must be initiated within 30 days of purchase.
• Trying on gear: You are welcome to try items on at home for fit and sizing, just as you would in a retail store.
• Condition: Items must be unworn, unused, unwashed, and in the same condition received.
• Used gear: Items showing signs of actual use (such as equipment used in training) will be rejected and subject to an £8 return shipping fee to send the item back to you.

Tags & Branded Packaging

Please take care when opening and trying on your products:

• Manufacturer Presentation Packaging: Branded boxes, zipped branded packaging, and attached swing tags form part of the product. Always place items inside an outer mailing bag or shipping box—never tape return postage labels directly onto branded product packaging.
• 10% Diminished Value Deduction: If an item is returned with missing tags, missing branded packaging, or packaging damaged by shipping labels/tape, it cannot be resold as brand-new and will be transferred to our discounted outlet section. In these instances, a 10% deduction will be applied to your refund to reflect this diminished resale value.
• (Note: Generic clear polybags and outer transit mailers are exempt from packaging deductions).

Exclusions

• Mouthguards & Groin Guards: For hygiene reasons, mouthguards and groin guards can only be returned if sealed and unopened.
• Filled Punchbags & Heavy Items: Due to their extreme size and weight, filled punchbags, uppercut units, and grappling dummies cannot be returned via our standard returns portal. You must contact us directly to arrange a heavy-freight return.

Fees & Deductions

While returns are free to send back, certain situations may reduce your refund:

• If you upgraded to Standard or Express shipping, this upgrade fee is non-refundable.
• For orders under £59.99, we will refund only the £4 Economy Shipping fee. For orders over £59.99, no shipping amounts are refunded.
• Items returned from a bundle or multi-buy discount will be refunded based on the adjusted value of the remaining items.
• If you change your mind about a filled punchbag or heavy unit, you are responsible for the full cost of the return freight shipping. Because these items require specialist courier collection, return shipping fees typically range from £50 to £100+ depending on your location and the weight of the bag.

Fair Use of Free Exchanges

To ensure our Free Exchange service remains sustainable for the entire community, we monitor for unusual return patterns (such as “bracketing” multiple sizes or excessive monthly returns).

If we notice abnormal activity, we reserve the right to:

• Withdraw the Free Exchange/Store Credit benefit.
• Require the customer to cover all return shipping costs.
• Apply a 10% restocking fee to cover the labor of technical inspections.

We will always reach out to discuss this with you before any changes are applied to your account. This does not affect your statutory rights for faulty items.

Faulty Items & Wear and Tear

Our 30-day returns policy applies to unused items. Combat sports equipment is subject to high-impact and repetitive use, and natural wear such as scuffing, creasing, colour wear, padding compression, or fabric stress is not considered a manufacturing fault.

If you believe your item has developed a genuine defect, please contact us as soon as possible. All claims are assessed on a case-by-case basis in line with UK consumer legislation. For further information, please see our FAQ: Do your products come with a warranty? and What counts as wear and tear?

Refund Processing

Once your return is authorised and received, refunds are issued promptly to your original payment method. The refund may take up to 72 hours to appear on your bank statement. If you don’t see the refund after this period, contact us and we’ll be happy to help.

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Initiate a Return