Need help? Our FAQ below may already have the answer to your question. For any other queries, please get in touch.
Orders & Shipping
Where can you ship to?
We can ship to the following locations:
- Mainland UK
- Channel Islands
- Isle Of Wight
- Northern Ireland
When will my order to arrive?
All orders placed before 1.30pm Monday-Friday (excluding Bank Holidays) will be dispatched the same day! Any orders placed after 1.30pm on Friday will be dispatched on Monday.
We will ship your orders using a full tracked service. All shipping options are selectable at checkout. Although we have next day delivery options available, sometimes there are courier delays that are out of our control.
How do I track my order?
See our Order Tracking page to track your order. Once your order is dispatched you’ll receive an email containing a tracking number and link to track progress of your delivery. You will also receive email/SMS notifications directly from the courier regarding your delivery.
Can I amend my order?
If you need to cancel or amend an order please get in touch as soon as possible.
If your order has not yet been dispatched, we can amend or cancel your order right away. If you wish to change or cancel your order after it has been dispatched we will need to wait until it has been delivered to arrange a return.
Returns & Exchanges
How do I return an item?
You can use our self-service returns portal to create a return for your item and obtain a digital returns label.
What is your returns policy?
Please see our returns policy for full details.
I want to exchange an item
When completing a return you will have the option to either exchange your order for a different size or if you wanted an alternative item you can request a store credit which can be used at checkout immediately to reserve the item you require while your return is pending.
All exchanges and store credit items will be reserved for 30 days. Your exchange or store credit order will not be shipped until we receive the return.
There is a problem with my order
If you received the wrong item or it arrived damaged please get in touch as soon as possible and we’ll get your order corrected right away.
Do your products come with a warranty?
We do not offer extended manufacturer warranties on the products we sell. Due to the high-impact and repetitive nature of Muay Thai and combat sports training, most equipment such as gloves, shin guards, pads, body shields and apparel are considered consumable training items. These products are repeatedly subjected to impact, friction, compression and stretching during normal use, and will naturally show signs of wear over time.
If an item develops a genuine manufacturing defect – meaning a fault that was present at the time of purchase – please contact us as soon as possible and we will assess the issue in accordance with UK consumer legislation. All claims are reviewed on a case-by-case basis.
What counts as wear and tear?
Wear and tear refers to the natural deterioration that occurs as a result of normal training use. Combat sports equipment is designed to absorb impact and endure repeated stress, and cosmetic and material changes are an expected part of its lifespan.
Examples of wear and tear may include scuffing, creasing, colour or paint wear, surface cracking, material softening, padding compression, stitching stress, fabric splitting in high-movement areas, and general cosmetic degradation. These changes do not indicate a manufacturing fault and are not eligible for refund or replacement outside of our standard returns window. Only faults arising from genuine manufacturing defects – rather than normal use – may be eligible for remedy.
Miscellaneous
Do you price match other stores?
The short answer is no, and the reason is simple: we do not compromise on authenticity or service.
As an official, authorised retailer, we source all of our equipment directly from the manufacturers and their approved UK distributors, meaning we strictly adhere to their Recommended Retail Prices (RRP). When you see gear being sold below RRP elsewhere, it often means the seller is cutting corners – whether that is drop-shipping from overseas, hiding unexpected customs fees, or sourcing through unofficial, “grey-market” channels. We price our gear fairly so we can maintain our official status, hold physical UK stock, and provide the premium experience you expect.
Are you offering sponsorships?
We are currently not looking to sponsor any more events or fighters. We have established a close relationship with our existing network of sponsored fighters, events and organisations, and want to ensure we can continue to support them in any way we can.
Can I visit in person?
Our premises is a warehouse, not a conventional shop. For insurance purposes we are unable to have members of the public on site. If you wish to collect an order from us you are welcome to but please contact us ahead of time to make sure we are available.